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thera-LINK Suggestions

← Customer Feedback for thera-LINK
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13 results found

  1. Include the name of the client in appointment reminders

    Include the name of the client in appointment reminders for providers, so I know which client I will be meeting with before logging in.

    6 votes

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    1 comment  ·  Messaging & Notifications  ·  Admin →
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  2. Toggle off for external calendar

    Let me choose to not have calendar invites sent to my email address, so they don't appear on my external calendar.

    5 votes

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  3. Auto response for secure messages

    Set auto responses for secure messaging

    2 votes

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  4. Let me choose which notifications to receive

    I am getting too many notifications from thera-LINK, and it is making it difficult to find important emails. It is also confusing to clients.

    29 votes

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    1 comment  ·  Messaging & Notifications  ·  Admin →
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  5. Send text message appointment reminders

    Let me choose to send my clients text message appointment reminders in addition to emailed reminders. This is especially helpful for my adolescent clients.

    8 votes

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  6. Limit private messaging

    Let me choose which users have access to messaging. Some people shouldn't have access.

    3 votes

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  7. Download secure messages

    Let me download an export of the secure messages from thera-LINK for my records.

    2 votes

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  8. Let managers send secure messages

    Let managers send secure messages to all clients.

    1 vote

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  9. Reminders for in office appointments

    Send reminder emails for in-office appointments in the same way that reminders are sent for online appointments.

    4 votes

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  10. Let me text or email clients from thera-LINK

    Let me send custom text messages or emails directly from thera-LINK to my clients.

    6 votes

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  11. Include the name of the provider in appointment reminders

    In emailed client appointment reminders, include the provider's name, so the client knows which of the multiple therapists in our team (s)he is meeting with.

    2 votes

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  12. Change phrasing in the missed message email

    Change the phrasing in the email alert for a message in thera-LINK from "you missed a message" to "you have a message." It's much more positive and doesn't make me feel like I did something wrong.

    3 votes

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    0 comments  ·  Messaging & Notifications  ·  Admin →
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  13. Improve client email notifications and calendar entries

    It is not obvious where to click in an email to get to the thera-LINK website to start the session. Something like a link be embedded in the calendar entry would help, so the client can go straight from their calendar to the session.

    Make the banner where the client is supposed to click stand out by using a brighter color, or adding a message to "click here".

    5 votes

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